Refund Policy

No Refund Policy

Due to the digital nature of our AI Video Services and the immediate access to our proprietary technology and content creation tools, all sales are final. We do not offer voluntary refunds for any purchases made through our platform outside of your statutory UK consumer rights.

What This Means

When you purchase any of our AI video creation services and tick the express consent box at checkout, you explicitly request that the performance of this contract begins immediately. You formally acknowledge and agree that once the digital content delivery or generation begins, you lose your statutory 14-day right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Once access has been granted, you gain immediate access to:

• Our proprietary AI video generation technology
• AI avatar creation tools
• High-quality image generation capabilities
• Professional content creation resources
• Access to our platform and all associated features

Since these digital services are delivered instantly upon purchase and consumption begins immediately, we cannot offer voluntary refunds once access has been granted.

Before You Purchase

We encourage you to:

• Review our service descriptions carefully
• Contact our support team with any questions
• Understand the features included in your chosen plan
• Ensure our services meet your specific needs

Technical Issues & Statutory Consumer Rights

If you experience technical difficulties accessing our services, please contact our support team immediately. We are committed to resolving technical issues promptly and ensuring you can access the services you've purchased.

In accordance with the UK Consumer Rights Act 2015, all digital content supplied by us must be of satisfactory quality, fit for purpose, and as described:

• If our platform fails to meet these statutory standards, you have the right to request that we repair or replace the digital service to bring it up to standard.
• If the issue cannot be resolved within a reasonable time or without significant inconvenience to you, you may be entitled to an appropriate price reduction or a full refund.

Billing Disputes

If you believe you have been charged in error, please contact our support team. We will investigate any billing disputes thoroughly, review them in accordance with your legal rights, and work to resolve them fairly.

Service Modifications

We reserve the right to modify or discontinue our services at any time. In the event of significant service changes that affect your purchased plan, we will provide appropriate notice and may offer alternative solutions.

Contact Us

If you have questions about this Refund Policy or need assistance with your statutory consumer rights, please don't hesitate to reach out to our support team.

Changes to This Policy

We may update this Refund Policy from time to time to ensure ongoing regulatory compliance. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of our services after any changes indicates your acceptance of the updated policy.