Privacy Policy

At AI Video Services, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or engage with our services under the UK GDPR and the Data Protection Act 2018 (DPA 2018).

Important Information and Who We Are

AI Video Services Limited is the data controller responsible for your personal data.

• Company Status: Registered in England and Wales under Company Number 16431547.
• Registered Office Address: 32 The Causeway, Crosses, Southport, Merseyside, PR9 8JB.
• Contact Email: [email protected]

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

Information We Collect

We may collect several types of information from and about users of our website, including:

• Personal Information: Name, email address, phone number, company name, and other contact details you provide when filling out forms on our website.
• Usage Data: Information about how you interact with our website, including browsing actions, patterns, page response times, and other statistical data.
• Technical Data: IP address, browser type and version, time zone setting, operating system, and platform.
• Marketing Preferences: Your preferences in receiving marketing communications from us.

How We Use Your Information & Lawful Basis

Under the UK GDPR, we must identify the specific lawful basis we rely on to process your data. We use the information we collect to:

• Provide, maintain, and improve our services and website: (Lawful Basis: Performance of a Contract / Legitimate Interests)
• Process and fulfill your requests, inquiries, or orders: (Lawful Basis: Performance of a Contract)
• Communicate with you about our services, events, and other news: (Lawful Basis: Consent / Legitimate Interests)
• Understand how users interact with our website to enhance user experience: (Lawful Basis: Legitimate Interests)
• Develop new products, services, and features: (Lawful Basis: Legitimate Interests)
• Prevent fraud and enhance the security of our website: (Lawful Basis: Legitimate Interests / Legal Obligation)

Cookies

Our website uses cookies and similar technologies to improve functionality, analyse website traffic, and enhance user experience.

Where required by law, we obtain consent before placing non-essential cookies on your device. For further information, please review our Cookie Policy.

Information Sharing

We do not sell or rent your personal information to third parties. We may share your information with:

• Service Providers: Third-party vendors who assist us in operating our website, conducting our business, or providing services to you.
• Business Partners: With your consent, we may share your information with our business partners to offer you certain products, services, or promotions.
• Legal Compliance: We may disclose information if required by law or in response to valid requests by public authorities.

Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, and the applicable UK legal requirements.

International Transfers

As a global creative agency, your information may be transferred to and processed in countries other than your own. We ensure that your information receives an adequate level of protection wherever it is processed by utilizing approved UK safeguards, such as UK International Data Transfer Agreements (IDTA) or relying on UK government adequacy regulations.

Your Rights

Under UK data protection laws, you have specific rights regarding your personal information, including:

• The right to access your personal information (Data Subject Access Request).
• The right to rectify inaccurate information.
• The right to request erasure of your information.
• The right to restrict or object to processing.
• The right to data portability.
• The right to withdraw consent at any time.

Children's Privacy

Our website is not intended for children under 16 years of age (the statutory age of digital consent in the UK). We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

AI Video Services Limited
Email: [email protected]
Address: 32 The Causeway, Crosses, Southport, Merseyside, PR9 8JB